Refunds & Exchanges

CUSTOM ORDERS

All made to order and custom orders operate with a no-refund policy once payment has been issued and production has begun. 
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If there are any issues with your order please contact us within 3 days of receiving it and we will advise according to your individual order.

 

​READY TO WEAR ORDERS 

Returns will be accepted on any faulty or wrongly described merchandise within the timeframe of 7 days. If an item is faulty or wrongly described you may request a refund or an exchange for another item and this needs to be communicated within 7 days of receiving your item.

Please note all items must be unworn and in its original condition. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will then be evaluated, please submit photos to: info@larapeters.co.uk

Under extenuating circumstances we can accept returns on ready made orders within 30 days, however this would need to be agreed beforehand by Lara Peters. 

Items sent back to us without first communicating a refund or exchange will not be accepted.

Lara Peters reserves the right to decline a refund or exchange where a product does not meet the requirements or conditions.