TERMS AND CONDITIONS
Thank you for shopping with Lara Peters and considering a garment for your special occasion. We would love to be a part of making your day truly special!
By purchasing from Lara Peters we assume you have read and accept the below terms and conditions and agree to take on all terms and conditions stated on this page.
Made To Order
Made To Order: - refers to garments and designs already listed on our website which need to be made for the client according to their color preference, size and/or measurements. It will require some production time. The price is listed on the website.
An estimated timeframe is provided on each listing for all made to order garments. Your patience is required for your garment to be made to perfection. The order will be produced according to this timeframe or sooner.
Once the order is completed you will receive a notification of this and tracking information will be sent to you once it is shipped.
Fabrics used will be the same fabrics used on the original listing.
Ready to Ship
Ready to Ship:- refers to garments listed on our website which do not need to be made, these garments are readily available for the client to purchase and does not require any production time. The price is listed on the website.
All Ready to Ship dresses are ready to ship out immediately, unless otherwise communicated. Dresses will be processed and packaged within 1-3 days maximum.
If your dress requires any alterations you will be informed. Please allow enough time for any alterations needed.
Ready to Ship dresses are not eligible for a refund or exchange.
Custom Made Orders
Custom Made:- refers to garments which are not readily available or already designed for the client. This may be a new design created by, but not limited to inspiration from another design, a sketch or and inspirational photo. These garments require production time and a consultation for exact measurements
If you are ordering a custom order from Lara Peters you are required to attend a consultation where your measurements will be taken. We do not accept measurements from other stores, seamstresses or persons other than ourselves. We cannot proceed with your custom order without a consultation.
All Fabrics, materials, details and the design will be discussed at the consultation. An accurate quote will also be provided based on the design described by the client.
Payment arrangements will be discussed at the consultation, we also offer payment plan options dependent on price and timeframe.
Quotations
The initial quote provided for Custom garments is in consideration of the information you provide at the initial consultation (e.g. fabric preferences, design, embellishments etc). Should any changes to the design develop, the quote will change
Design
Lara Peters do not make exact copies of other designer’s existing designs; replicas of other designers work cannot be produced. We will only use designs as inspiration and adapt this to your preference and our design aesthetic.
Modifications & Changes
If you would like any changes made to your order please contact us as soon as possible and any changes may be
accommodated depending on the production stage. Any minor changes can be made at no additional cost,
however any major changes that require additional materials or complete design changes will need to be agreed by both parties and may require an additional fee and added time. If fabrics have already been purchased the customer will need to pay for the new materials.
Payments
If you have opted for a payment plan and are not paying for your order in full, any payments not made in a timely manner or according to the payment schedule arranged will delay the progress of your order. The production process on your order will halt until payments are up to date.
Cancellations
If you decide to cancel your order once production has begun on your garment we cannot provide a refund. If you no longer would like to proceed with your order you are not required to pay any monies owed, however any funds sent to Lara Peters will not be refunded.
Order updates
We always try our utmost best to accomplish and complete clients orders by their event time. Your event date or required date will be noted at the time of order and we will work towards completing your dress on time. Please also ensure you are ordering your garment according to the timeframe provided on the product listing.
If under any circumstance you require your dress before the initial timeframe we will not be able to rush the production of your order.
Updates on your order before it is completed cannot be provided.
Lara Peters will not tolerate any form of rudeness or disrespect regarding any order. Any form of disrespect will result in the client's order being cancelled and the production of the dress will not be continued.
Lara Peters will not tolerate any form of abuse, harassment, bullying, threats, intimidation, physical assault or defamation of character in any manner.
Any persons who engage in the above in any form are in breach of contract and will result in charges filed against them.
Shipping
Shipping times will depend on your location and country please check all information on shipping and for more details here.
Please ensure you enter the correct shipping information to your order. Lara Peters cannot be held liable for any incorrect shipping address information entered on the system. Please also ensure the shipping timeframe coincides with the date you require the product.
Once the product has been handed to the shipping company we are no longer held liable for the garment.
Any delays caused by the shipping company is beyond our control. Please ensure your order is placed and paid off fully to allow enough time for shipping.
Alterations
If the garment is being collected in person alterations can be made on the garment to fit correctly. If the
garment is being shipped, the customer is responsible for any adjustments the garment may require. This is non-negotiable. If you would like Lara Peters to make alterations and you are long distance, you are required to pay for and send the dress back to be altered.
Photographs & Social Media
Our business relies on photographs and videos from clients in order to grow our business platforms and expand our clientele.
By ordering from Lara Peters you are agreeing to the following:
• You are happy for your photos being posted on and not limited to our social media platforms, marketing material and websites.
• You give permission to your content being reposted from your own social media platforms to our own.
• We have the right to any photo or content which includes any product or item that has been created by Lara Peters, not limited to any persons, locations or items included in this content.
• Any removal of photos or content created by or including any product created by Lara Peters is at our discretion.
Lara Peters always ensure we show transparency and provide customers with as much information as possible to avoid any miscommunications on any matters which may arise.
If you do have any questions regarding any Terms and conditions on this page please contact us.